價格：免費
更新日期：2019-03-29
檔案大小：22.2 MB
目前版本：1.1
版本需求：需要 iOS 10.3 或以上版本。與 iPhone、iPad 及 iPod touch 相容。
支援語言：英語
With the Critizr Inbox application, you can respond to customer feedback quicker than ever.
- Instant notification whenever new customer feedback is submitted, so you can respond right away.
- Message sorting (waitlist, unhappy customer alert, new message, read message, and spam) for an easier management process.
- Detailed information about the nature of the feedback (stars, testimonial, answer to a question, NPS score, etc.) and the collection channel (Google My Business, TripAdvisor, email, text message, etc.) so you can optimise your customer response.
- Access to additional information about your customer so you can personalise your message based on customer type.
- Simplified response tailored to the type of request (problem, compliment, question, or suggestion), type of customer (promoter or detractor), or collection channel.
- One-click reminder following an unhappy customer alert to help you transform your detractors into promoters.
- Possibility of transferring and flagging feedback for a more in-depth response so you can maximise your ability to share reviews in-house.
- In-house notes so you can make sure to remember everything in the future.
When the goal is to significantly improve satisfaction rates and the customer experience, by using Critizr to increase their ability to listen to customers, the largest companies in Europe, including Carrefour, Crédit Mutuel, Havas Voyages, Nocibé, Galeries Lafayette, and Flunch, have made tremendous strides in terms of management, customer relationships, online reputation, and an ability to better target their marketing campaigns.
Mehdi Abdelkader, the Director of the Carrefour Market in Lille, explains: “ When a customer complains about a product not being in stock, I’m the first one to hear about it. I see it on my smartphone, and I can take care of it directly. It’s simple and very useful. ”
According to Olivier Descamps, CEO of Flunch, “ Critizr allowed us to connect our teams to our customers and engage in a genuinely constructive dialogue. Customers have more trust in our brand because restaurant managers can respond to them directly using the Critizr interface. "
支援平台：iPhone